DELETEYOUR ACCOUNT.
You can close your DISPO account whenever you want. Here is what gets deleted, what we must keep by law, and how to make the request.
This is irreversible.
Once the process is complete, your account and your erasable data cannot be recovered.
What does deleting your account mean?
When you delete your account, your personal data, your request history and your preferences are erased from our systems, except for the minimum data we must keep for legal or security reasons.
What gets deleted
- Profile and personal information (name, email, phone, photo).
- History of requests, agreements, payments and preferences.
- Saved people, favourites and lists.
- Subscription data managed by DISPO (external subscriptions are cancelled separately).
- Messages and communications linked to your account inside the service.
Request the deletion
We will send a 6-digit code to your account email. Once you confirm it, the deletion runs immediately: you don't need to log in.
- 1Verify your email
- 2Confirm with the code
Other ways to request it
From the app
Open DISPO → Settings → Account → Delete account and follow the steps. Confirm your identity with a PIN, biometrics or an OTP.
By email
Write to contacto@dispo.com.co with the subject “Delete my account”, your registered email and your country.
Verification and timing
We may ask for extra verification. We process requests within 30 days; backups take up to 90 days to be purged.
Data we may keep
| Type of data | Reason | Period |
|---|---|---|
| Security and anti-fraud logs | Prevention, investigation and security | Up to 12 months |
| Accounting and tax records | Legal obligations | Up to 7 years (varies by country) |
| Support tickets and emails | Support and defence of claims | Up to 24 months |
| Backups | Integrity and disaster recovery | Up to 90 days |
Everything else is securely deleted or anonymised.
Subscriptions and billing
- Deleting your account does not automatically cancel subscriptions bought through the App Store or Google Play.
- Cancel those directly from your account in the corresponding store.
- We do not store your full card details.
Contact
Any doubts before deleting your account? Write to us at contacto@dispo.com.co.
See also our Privacy Policy and our Terms and Conditions.